Return and Exchange Policy

Return and Exchange Policy



Please note that every dress is carefully checked for any type of defects or damages immediately prior to shipping. All the dresses we offer are  customized and of superb quality. However, if the dress arrives damaged or defective, you will have 3 days from the day you receive your order (according to UPS or FedEx tracking information) to contact us via phone or email, If defective or damaged, we will be happy to exchange your dress for the same style, color and size. No other exchanges, returns or refunds allowed. Please keep in mind that any dress exchanges may take an additional 2-12 weeks to ship. To exchange your dress, it must be in the same condition as when it left our store, with all tags attached and no signs of wear.


*NO refunds are exchanges allowed after your event date (as specified during checkout). If you send a package back without an approved authorization, NO credit will be issued and no exchanges will be allowed.


No refunds, returns or exchanges on clearance dresses (no exceptions)

Dress orders cannot be cancelled once they have been places.



*All merchandise is shipped via UPS or FedEx. Every shipment is insured for all dollar value in case of any damage or loss while it is route to you.